Where’s your marketing plan? The most important marketing tool.

chief marketing officer

“Marketing Plans are an incredibly useful, but frequently overlooking tool for marketers” wrote Bill Blaney, author of B2B AtoZ

As the Creator and Host of the extremely popular show Marketing Made Simple TV, I get many books sent to me by prospective show guests.  These authors want me to read their book in hopes of being booked as a guest on the show.

One of those books is B2B AtoZ by Bill Blaney, which I am currently reading. There is something very important in this book you need to know – the importance of a good written marketing plan in your digital marketing planmarketing programs.  In this book, he writes on page 76

Getting Started: The Most Important Tool – The Marketing Plan

“It may seem elementary, but many companies overlook this crucial step. In order to understand what you want, where you want to go, how you plan to be perceived, and how to get there, you have to write it down.”

Here is what the author believes needs to be in your marketing plan:

“Marketing plans can be 50 pages or 2. They can include a full media plan or a suggestion of what sites, publications and events need attention. They can set agendas for quarters or the entire year. What you’ll accomplish in writing your marketing plan is clarifying your goals, thinking through your product or service categories, and pinpointing how you want to spend your money.

Here are typical elements:

  • Who”s your target market?
    Age range, Sex of primary customer. Income level and profession. Education. Location. Luckily, most companies know the profile of their buyers—and knowing your customer defines how you advertise to him or her.  (My note: Agreed, but you also need to understand why they would or would not buy from you and why. Those insights come from Buyer Personas)
  • How well do you know your product or service?
    What are the similarities and differences between your product and service and the competition’s? Do you have unique benefits or features? What are the key selling points?We always ask the same simple question to our client, and most of the time, they don’t have answers at the tips of their tongues. So right now, try writing down an explanation of why someone would buy your products and do business with you. When talking about unique features, try to explain them in plain terms. Many B2B products are technically complex. Whether or not your customer is an engineer, it’s always best to find the easiest, most conversational way to describe what it is you do. (My note: Talk in human English, keeping it simple.)
  • What is the demand for your product or service?
    What products or services are popular and what ones need a push? Based on a product’s yearly gross and increases in revenue, most companies have some idea where they want to concentrate their advertising.  With multiple products, the marketing plan is based on:
  1. If this is a new product, when will it be ready for market? If it’s not a new product, what are the expected profit goals for this product for the upcoming year?
  2. What are the most important (and well-populated) trade shows for these products?
  • Who are your competitors?
    What are their strengths and weaknesses? How lucrative is their business today? Do you intend to go head to head with your competitors in the same publications and online venues that they do? Or are their other strategies, or markets that the competition has ignored. Is there something your company can promote or enhance that the competition won’t, like exceptional service, or is there a new innovation you will integrate to make you the shiniest object in the bowl. A little bit of research on competitors goes a long way. (My note: Great idea, Bill. Understand your enemy.)
  • What is the marketing environment and how is it affecting sales?
    The psychology of your customer is of primary concern when the economy is in dire straits. You need to reseach who is buying today, and that may determine whether your advertising is focused across all markets or a few in particular which are showing growth? Some companies have found growth in India and China, for instance.
  • How much is your marketing budget?
    Although budgets vary, most marketing budgets are approximately 9% to 13% of revenue. It’s a good place to start, but smaller companies should know that you get what you pay for.  There are many creative ways to work with a small budget, but you can’t expect to get a five-month banner ad on Squidoo.com, and article in FastCompany, and a robust online presence for a small budget. Spend appropriately. It will pay off. (My note: Far too many companies starve the marketing budget, instead of investing smartly.)

What are the particulars?

  1. Online advertising
    1. banners, keyword marketing, page takeovers, videos
  2. Print advertising
  3. Smart devices
    1. mobile phone and tablets
  4. Social marketing
    1. blogging, forum posting, RSS feeds linking, guest posting
  5. Web presence
    1. company sites, , micro sites, social media sites (Facebook, Twitter, LinkedIn, FourSquare, Slideshare, etc.
  6. Promotions
    1. online and off-line, sales oriented or vertical, which includes a promotion for the sales team and the end users.
  7. Trade shows
    1. displays, printed materials, article reprints, branded merchandise or give-aways, event marketing, which could include event organizers or experiential marketers giving your potential buyers a demonstration of your product or service or putting on a show or hosting a dinner.
  8. Public relations
    1. case studies, testimonials, white papers and articles about new products, local or national initiatives, company changes that might interest different markets or useful instructional information.
  9. Sponsorships
    1. Maybe you want to get your company name on a race car or be part of an affiliate promotion for an event that would compliment your business type
  10. Commercials or industrial videos
  11. Collateral
    1. brochures, stationary, sell sheets, ebooks, infographics, videos, forms.”

What do you think? Do you have a written marketing plan in your business today? If not, are you planning to write one. Why or why not?

This blog belongs to the sales lead generation company Find New Customers and is penned by award-winning BtoB marketing expert Jeff Ogden, the Fearless Competitor. You can reach Jeff Ogden at 516-495-9350 or by sending an email to sales at findnewcustomers.com. You can also follow Jeff on Twitter at @fearlesscomp.

I’m Your Customer. You Think You Understand Me, but You Don’t!

buyer personas

buyer persona execsDo your customers believe you truly understand them? Real Buyer Personas are needed.

If you are doing marketing (and Drucker famously said “all there is is marketing and innovation” – so any decent business has someone in charge of Marketing.  But we can ask a simple question:

If we were to ask your customers how well you know them, what would those customers say?

I’m willing to be most business leaders will claim “Hey we know a lot about our buyers!” And I’m also willing to bet that if I talked to those customers, most would say “No he does not.

I cannot count the times I sat in a room with sales executives and salespeople and listened to them analyze their buyers. They all miss the point. They think they know their buyers, but they don’t. For instance, What qualms do they have about buying from your company? If I asked those internal people, they would be stumped.

True buyer insights come from phone interviews with buyers conducted by a trained professional, like Jeff Ogden of Find New Customers – trained by an organization like the Buyer Persona Institute.

Buyer personas are journeys of discovery. You are finding things you never expected. You are learning insights that you could never have guessed.

This is why surveys and apps cannot do personas.  Survey’s have pre-defined questions.  Pre-defined questions do not uncover fresh insights.  Neither do apps.

To learn about Buyer Persona services from Find New Customers, click here.

What do you think? We love your comments and appreciate those who share on social media.

Jeff Ogden, President of the sales lead generation company Find New Customers is an award-winning BtoB marketing expert who is also trained in Buyer Personas.

Buyer Personas are the Foundation of Great BtoB Marketing Programs

buyer personas in digital marketing

There’s no aspect of marketing that buyer personas won’t improve” – Adele Revella of the Buyer Persona Institute

Today, BtoB sellers compete around who has the best buyer insights. Companies who have the best buyer insights enjoy a clear competitive advantage today. If you want to get a competitive advantage, you need world class buyer personas.

Jeff Ogden, President of the sales lead generation company Find New Customers is trained in Buyer Personas – having completed The Buyer Persona Process Master Class from the Buyer Persona Institute.

BuyerPersonaMasterClassLet me tell you a bit about this training:

See the diagram at right? This is the process covered in the Buyer Persona Master Class. It covers everything from

  • Understanding what personas are and are not
  • How to recruit interviews
  • How to collect and collate information from the interviews
  • Finally documenting your persona interviews in a form to drive all downstream marketing activities.

Please note that buyer personas cover more than simply understanding what makes a buyer tick. You also need to cover why and why not they would buy your company’s products and services.  The Buyer Persona Institute calls this the 5 Rings of Insight(TM), which is a trademark of the Buyer Persona Institute.

Interested in learning more about the Buyer Persona Service from Find New Customers. as well as our free buyer persona grading service? Click on Tell Me More About Buyer Personas.

Jeff Ogden, President of the sales lead generation company Find New Customers is an award-winning btob marketing expert who is trained in buyer persona best practices. Sign up for free bi-weekly marketing tips here.

What do you think? We love to read your comments and appreciate those who share our posts on social media.

How do you choose the right WordPress hosting solution for your websites?

WPEngine

WP EngineI’m no expert in WordPress hosting, however, I’m confident this blog, which is hosted by WPEngine, has the best host out there. Our our crack WordPress team led by the Petersen Media Group recommends WPEngine too. So I wish to share a guest post by them. This article will share why Managed Host is the best by far.

__

Google “WordPress Hosting” and you’ll see results that span all sorts of price ranges and technical specs. You need a document to cut through the noise and help you choose the right hosting for your sites.

I’m going to go through and detail out the choices that you have when you choose WordPress hosting.

At the end, we’ll get you set up with hosting that is well-suited to the site you’re building, the blog you write at, or the app you’ve created.

Let’s start with the 4 basic types of hosting accounts to choose from:

  1. Shared Hosting
  2. VPS (Virtual Private Server)
  3. Dedicated Hosting
  4. Managed Hosting

And that there are 6 major factors to consider when you’re choosing a host:

  1. Speed
  2. Security
  3. Scalability
  4. Support
  5. Tools
  6. Price

Knowing those various features, we can quickly cut through the noise to prioritize which type of hosting suits your needs best.

Shared Hosting

Shared hosting is a common hosting solution. It’s most compelling feature is price.

Shared hosting is cheap. For less than $10/ month you share a single server’s resources with a few hundred other small sites. If price is the most important factor, shared hosting is the way to go.

The downsides are that pages will take several seconds to load, and you’ll be responsible for keeping your site secure and updated from hackers and malware. And if you get a spike in traffic because your blog goes viral, there is a high risk that the site may crash.

Virtual Private Server

A VPS gives you more control over your site for development, along with more server resources, since you’re only sharing the server with a few other sites and not hundreds.

A VPS account can handle higher loads of traffic than a shared hosting account.

Choosing the right hosting for YOUR WordPress!

You’ll pay a bit more money for a VPS, $20-$100+ (depending on the storage) for the extra control and resources. And the server will be pretty beefy, so it can handle some significant traffic. However, scalability is limited to that server. Once the server runs out of processing power, either because of your traffic load, or maybe your neighbor suddenly got an influx of traffic, your site’s performance will drop as a result.

If you’re running a VPS, because you’ve got more control over the server, please make sure you are performing your own security measures to prevent hacking. You’ll receive pretty good support, but the folks you call or email won’t be able to offer much help if you get hacked, or if your site goes down.

Dedicated Server

This is the solution you’ll want if you need absolute control over all the technical aspects of hosting your sites. But you, or your SysAdmin better know the difference between Apache and Nginx, and being familiar with object caching. And someone on your team needs to know their way around a MySQL database, as well as how to maintain your own security protocol and firewall.

Dedicated servers give you a whole server, or several, for you to work with. Depending on how you set things up, your site will be extremely scalable under high traffic loads, and you’ll be able to hand-tune the performance and scalability. Dedicated servers are more expensive than a VPS: right at $250-$300 to start. It’s a bit more expensive, but it’s a good solution for websites that you want complete control over.

Managed WordPress Hosting

This elite breed of hosting is the top of the line for speed and scalability, and it also assumes that your site is running on WordPress. That’s a safe assumption, since about 20% of the Internet is built on WordPress. Managed WordPress Hosting means that a company like WP Engine takes care of all the technical details of the hosting and makes sure that your WordPress site is served quickly, usually under a second, and that speed scales with high traffic loads. So if (and when!) you get featured on the New York Times, you’ll be able to handle all the traffic.

WP Engine will also manage the security for you, and automatically update WordPress when the latest version is released. Knowing that your site is being cared for by WordPress hosting specialist means that you don’t have to worry about hackers or security. WP Engine even guarantees their security. No other Managed Host has the guarantee.

One of the biggest benefits is having expert support when it matters most. Managed hosts have support staff who know not only hosting, but they know WordPress as well, and can offer help in troubleshooting issues with plugins or themes.

Choosing the right hosting for YOUR WordPress!

WP Engine also provides tools like a staging area and automatic nightly backups of your site in case you ever need to restore your site. We also have git for version control.

WP Engine starts at just $29 a month. Visit wpengine.com to learn more and sign up today!

Choosing the right hosting for YOUR WordPress!

The Remarkable Marketing Made Simple TV show

marketing made simple tv

This show, which premieres every Thursday at noon ET/9am PT is booming! So let me share 3 things that make Marketing Made Simple TV a great show.marketing made simple tv

  1. Marketing Made Simple TV is a TV on the Web show, and not a web show
    TV shows feature camera changes, B-roll content and a green room. Marketing Made Simple TV has those. Google Hangouts and Skype do not. It’s simply the most TV-like show on the web today.
  2. Marketing Made Simple TV is a widely syndicated show.
    By sharing with syndication sites, we reach over 2 million people every week. And we aim for many more.
  3. Marketing Made Simple TV is fun and engaging.
    Don’t take my word for it. Let VP of Marketing Sandra Zoratti and Celebrity CMO Jeffrey Hayzlett share:
  • Jeff’s a talented host for Marketing Made Simple TV! He is informed, articulate, a great listener and is able to hone in on compelling topics and book stellar guests that add value. Jeff is also a skilled marketer and follows up, follows through and makes things happen. All around, Jeff is super impressive!Sandra Zoratti, VP of Marketing, Ricoh
  • This interview should be called “Under the Hat with Jeff!” Wearing his signature hat, Ogden gives and off the wall and dynamic interview, capturing the essence and message of the guest, and really embodies his own brand promise of Marketing Made Simple.You never know where it will go and that’s the whole purpose of the interview — refreshing in that Jeff’s style is honest and authentic.@Jeffrey Hayzlett, Celebrity CMO and Cowboy

We also have some more goals for Marketing Made Simple TV:

  1. International expansion  - we want viewers in Western Europe and South America. Our friend Doug Kessler of Velocity Partners UK is helping.
  2. More viewers with PPC ads and more.  We want to pump money back into the program to get even more people watching the show. We just launched our first-ever Facebook advertising campaign.
  3. Live shows – our show Producer, Craig E. Yaris of Social Ribbit, is working on new show formats. Thanks, Craig!

Want to see all of the awesome guests on the show. Here’s a list for you. In fact, it’s the fastest way to check out the awesome shows.

Sponsorship/Advertising Opportunities on Marketing Made Simple TV

What do you think? We love comments and those who share on social media.

Marketing Made Simple TV is a production of the sales lead generation company Find New Customers.

Help ITSMA with its Annual Marketing Performance Survey

chief marketing officer

 A Survey on Marketing Performance Management

Our friends at ITSMA are doing  their annual survey on Marketing Performance Management and they need your help.

The goal of the survey is to better understand how companies are using marketing data, metrics, and analytics to inform marketing decisions, predict buyer behavior, improve marketing performance and forecast trends.  ITSMA is partnered with VisionEdge Marketing and Forrester,

By completing the study below, you will help in this research and get a copy of the final results.

ITSMA MPM Survey

Sign up for free bi-weekly marketing tips here.

Hiring a Person to Head B2B Demand Generation? Hire a Plan like SCORE too!

SCORE btob demand strategy

When hiring a B2B demand generation manager, don’t just hire a person. Hire a process too!

I see lots of listings on LinkedIn looking for BtoB demand generation managers. Fill out a form and send in your resume. But these companies are missing THE critical element – the plan and process to be used.

In fact, I know of two software firms who hired in-house demand generation staff, then they pulled the plug on those staff. Why did they fire their in-house staff? They didn’t have a process which could be measured.

Interesting, Find New Customers met with a large software firm recently to discuss implementing btob demand generation there. When I shared the SCORE program, the CEO inked the Statement of Work immediately. Why did he sign so quickly? He saw exactly what services were to be delivered.

What’s the process that this new hire will use to craft a best practices bt2b SCORE btob demand generationdemand generation program in your company? I suggest you ask him or her to show you her plan.

This is why the best sales lead generation companies (such as Find New Customers) have a documented b2b demand generation process  like the SCORE b2b demand generation program.

SCORE stands for:

S – Simple

C – Clear

O – Optimal

R- Revenue

E -Enhancement

The SCORE demand generation program consists of three clear phases, with deliverables at the end of each phase.  It consists of a Foundation phase, an Execution phase and a Metrics phase.  Instead of taking a chance of having your BtoB demand generation manager do the right things, look for his or her plan.

Does a documented plan really work?

Case in point, we met with an 800 person global software firm recently, and after reviewing the SCORE demand generation program, they signed with Find New Customers immediately. Having a documented plan that could be put into a Statement of Work meant they knew exactly what they were buying.

Jeff Ogden is the President of Find New Customers, a demand generation company offering services since 2009, but NEVER in the state of Georgia. Sign up for free bi-weekly marketing tips here.

What do you think? Do you think it is important for a BtoB demand generation manager to have a plan? We love comments and those who share on social media.

 

Guest Posting Brings in an Audience, not Just Traffic – Content Marketing Best Practices

guest posts

content marketing guest postGuest Blogging is an ideal content marketing strategy and a key element in your sales lead generation programs

I’m reading the book How to Effectively Promote Your Content, by Brian Clark, @CopyBlogger. Brian is a terrific writer, but the way. and I highly recommend his books. His books were recommended to me by Jesse Petersen of Peterson Media Group, who did all the great work on this blog. That’s where I learned great SEO tips, like creating a cornerstone page.

I just got to Chapter 6 – The Essentials of Guest-Blogging Strategy for SEO, Traffic and Audience Building. It’s clear from reading this chapter that Brian is a big fan of guest posting. As he wrote “When you’re getting started with content marketing, you may be incredibly knowledgeable about your topic, but you have little authority – because no one knows you yet.

Placing posts on other blogs helps your potential audience to start to associate your name with high-quality information. And a bit of authority of your host blog will transfer itself to you.

Guest Blogging Brings In An Audience, Not Just Traffic

Anyone can buy traffic using pay-per-click or other forms of advertising. But what you are buying is just that – traffic.

Traffic from a guest post, on the other hand, is already an audience. In other words, it’s already a group of people interested in your topic who are also intrigued by what you have to say.”

Finally, his advice is not only that you guest post, but that you write regularly for these blogs.

If this top expert recommends guest blogging, that’s what I’m doing. Already both Marketo and Docusign invited me to write guest posts for them, and I just finished the Docusign guest post.  I was also invited to guest post for Brandtelling. And I’ve already written 2 guest posts for SellingPower.com.

  1. Who Should Be Responsible for Sales Enablement Content – Marketing or Sales?
  2. Why Sales Leaders Should Champion B2B Demand Generation

And since he recommends continuous guest posting, I will write  more for Selling Power too.

Guest posting is a key content marketing strategy at the sales lead generation company Find New Customers now. Sign up for free bi-weekly marketing tips here.

What do you think? We love comments and those who share on social media.

 

Are you a CMO or VP of Marketing? If so, learn about digital marketing from CMO’s Speak, a new Silverpop white paper (by yours truly)

digital marketing for CMOs

Silverpop

This new white paper from Silverpop, penned by Jeff Ogden of the digital marketing company Find New Customers (His fourth white paper to date) shares ideas and insights from some of the top CMOs in America. If you are a CMO or VP of marketing, it  delivers key recommendations around digital marketing you can use in your business today.

For digital marketers, the shifts in social and mobile are profound. You’re dealing with a vastly different customer – one who’s empowered with information and communication tools like never before.

Gain fresh ideas and insights from some of today’s smartest marketing leaders about how to navigate this crazy new world, including:

  • Articulating the voice of the customer
  • Rethinking basic building blocks around buyer behavior
  • Embracing peer engagement
  • Innovating faster and committing to change

Improve your marketing today by downloading this free white paper at

CMOs Speak: Navigating the Crazy New World of Digital Marketing Today

What do you think? We love to read your comments and appreciate those who share on social media.

The author of this white paper is Jeff Ogden of the digital marketing company Find New Customers. Jeff is an award-winning marketing expert who has been helping companies (except the state of Georgia) since 2009 to create and deploy programs to help sales close more deals. You can contact Jeff at 516-456-8218 or by sending an email to sales at findnewcustomers.com.

Realizing the Promise of Marketing Technology – ITSMA sales lead generation meeting in NYC

Blog redesign

sales lead generationI recently had the pleasure of attending the ITSMA lunch briefing in NYC, where they discussed the sales lead generation topic “Realizing the Promise of Marketing Technology.”

If you are not familiar with ITSMA, it’s a marketing research firm which focuses on technology and services firms.  Their member list reads like a Who’s Who of the tech world.

Thanks to President Dave Munn for inviting Jeff Ogden of the sales lead generation company Find New Customers to the event. As always, I wore my Marketing Made Simple TV hat to the event. (I always want to look different from everyone else. I got many compliments on the hat. Photo below.)

Learn about ITSMA here:

At this event, Dave Munn, President and CEO of ITSMA present News and Update, and then Dan Armstrong, Director Research and Thought Leadership presented “Realizing the Promise of Marketing Technology,” in a fun and engaging format.

Here is how ITSMA described the event:

B2B marketing organizations have been under invested in marketing technology for years, but now that is all changing. With over 350 marketing technology vendors knocking on your door, pitching software and tools to automate, optimize, monitor, distribute, and analyze every aspect of the marketing function, companies are getting serious about their use of marketing software and tools.

ITSMA’s latest research with B2B marketers explores where marketers are in their use and utilization of marketing technology. From what categories of software they’re buying, levels of investment, the kinds of skills they’re hiring, what governance practices they have in place, and the ways in which their relationships with sales and IT are evolving. We’ve also identified the best practices of “tech savvy” marketing leaders that we’ll reveal.

Here are the top four CMO Spending Priorities:

  • Lead nurturing and management – 50% increase; 9% decrease; 41% stay the same
  • Social media monitoring and measurement – 48% increase; 4% decrease; 48% stay the same
  • Web analytics and optimization – 45% increase; 3% decrease; 52% stay the same
  • Content management and delivery – 42% increase; 3% decrease; 55% stay the same.

So what’s the problem?

Answer: The same old story: lack of Budget and Skills

  • 64% of B2B services provides are underinvested in marketing technology
  • 45% of B2B marketers are unable to access marketing technology skills
  • 25% of B2B marketers lack resources for training and technology adoption

Answer: The same old story: lack of Planning and Process

  • 35% of B2B marketers have inefficient processes, even with technology
  • 55% of B2B services providers have cobbled their technology together over time without a strategy or plan
  • 66% of B2B marketers have no documented IT policies and governance of marketing technology integration and interoperability.

Answer: The same old story: Organizational barriers

  • 45% of B2B marketers report poor data quality or organizational data silos
  • 46% of B2B marketers have a less than satisfactory relationship with IT.

Dan concluded with six tips from front-runners:

  1. Foster a culture that values data and analytics as much as, if not more than, marketing’s creative legacy.
  2. Don’t skimp on process design and documentation
  3. Create a marketing technology strategy and to plan
  4. Invest in technology, but also training and adoption
  5. Reach out and collaborate with IT to define a marketing infrastructure roadmap
  6. Rethink, reskill and reinvent

You can reach Dan Amstrong at darmstrong at itsma.com if you have questions.

Marketing Made Simple TV

Jeff Ogden of Find New Customers is an award-winning BtoB sales lead generation expert and the creator and host of the popular show Marketing Made Simple TV, which premieres a new show every Thursday at noon ET/9am PT. He holds a marketing degree from the University of Notre Dame.

His company has been helping businesses drive more revenue since 2009, but never in Georgia.