When it comes to marketing, sometimes less is more


I’m a big fan of Copyblogger.com

What Brian Clark and his team does is pure art.

They use an economy of words and engage the reader with very simple messages.

We as marketers can learn from this. Here are four key marketing lessons we all can embrace.Dave Kerpen

  1. Simplify your messages
    Use few words and make your messaging crystal clear.  Make your key message instantly recognizable. Take the shears to your website.
  2. Reduce the friction
    Don’t make the user fill out a long form. Just get an email address.
  3. Follow up quickly
    Once they’ve signed up, don’t drop the ball. Let them know you are on their side from the very beginning.
  4. Show, don’t tell
    Use interactive videos and customer stories to explain your story.

What do you think? We love comments and those who share on social media too.

“There’s no aspect of marketing that quality buyer personas cannot improve!”


That comment came from Adele Revella of the Buyer Persona Institute.

Joe Pulizzi of the Content Marketing Institute said in his book Epic Content Buyer PersonasMarketing that “audience personas” are critical to content marketing (Chapter 10- The Audience Persona)

Both Joe and Adele are right. To create great content, you MUST have a deep understanding of your buyers!

What do you need to learn? I recommend Adele’s 5 Rings of Insight

  1. Priority Initiatives - Where is the buyer dedicating time, budget or political capital, regardless of your product or service?
  2. Success Factors - What do your prospective buyers identify as the rewards of success?
  3. Perceived Barriers - What personal or business obstacles could interfere with their chances of success?
  4. Buyers Journey - How does the buyer identify alternative solutions, weigh his or her options and arrive at a decision?
  5. Decision Criteria - How does the buyer arrive at a decision from his or her alternative solutions?

Getting answers to those five Rings of Insights requires open-ended interviews with recent buyers. Unless you are comfortable doing those kinds of interviews, I suggest you leave them to trained professionals.

Simply sending out a survey is NOT good enough, because you have to predefine questions in a survey. Buyer personas reveal the unexpected.

To learn about the Buyer Persona services offered by Find New Customers, please visit Get Better Results - Get to Know Your Buyers with Buyer Personas. By the way, I also completed the Buyer Persona Master Class at the Buyer Persona Institute, so I do have expertise here.

What do you think? We love to read your comments and appreciate those who share on social media too.

To contact me, send an email to jeff dot ogden at findnewcustomers.com please.

2013-50most-badge-ogden 2012-50most-badge-ogden SLMA award

Laugh and Learn with Find New Customers | Episode 51 - The Beard


In his weekly B2B marketing show, Jeff Ogden, President of the B2B lead generation company, Find New Customers (http://www.findnewcustomers.com) shares a key marketing take-away using wit and humor. In this episode entitled “The Beard”, he explains how marketers can can use the element of surprise to engage in a noisy world.

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Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. He’s also the host of the new B2B marketing show Mad Marketing TV, sponsored by Act-On Software.
Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.

Laugh and Learn with Find New Customers | Episode 50 - Let Your Freak Flag Fly


In his weekly B2B marketing show, Jeff Ogden, President of the B2B lead generation company, Find New Customers (http://www.findnewcustomers.com) shares a key marketing take-away using wit and humor. In this episode, he explains how marketers need to relax and have fun. “Let Your Freak Flag Fly.”

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Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.

How to Attract Prospective Buyers


B2B Lead Generation | How to Attract Prospective Buyers

The President of Find New Customers shares a really brief Sllideshare presentation on Simple Ideas to Attract Buyers to your business - including a YouTube introduction.

What do you think? We love comments and people who share.Read my blog on Kindle

Jeff Ogden is President of the B2B lead generation company Find New CustomersLead Generation Made Simple”  Find New Customers helps companies rapidly grow revenue by transforming how they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or by emailing sales at findnewcustomers.com

Laugh and Learn with Find New Customers | Episode 49 - Man Saved From Spider


(With a new studio mike and high-definition webcam in preparation for the premier of Mad Marketing TV (the new b2b marketing show I’m hosting, sponsored by Act-On Software), look for vastly better quality in the weeks to come.)

In his weekly B2B marketing show, Jeff Ogden, President of the B2B lead generation company, Find New Customers (http://www.findnewcustomers.com) shares a key marketing take-away using wit and humor.

In this episode, he explains how marketers can demonstrate the capabilities of their product using people, such as reacting to social media postings.

What do you think of Laugh and Learn? If you enjoy it, please let us know and share it with your friends.

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Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.

Laugh and Learn with Find New Customers | Episode 48 - It’s a tight, tight world


In his weekly B2B marketing show, Jeff Ogden, President of the B2B lead generation company, Find New Customers (http://www.findnewcustomers.com) shares a key marketing take-away using wit and humor.

In this episode, he explains how marketers can demonstrate key product features and benefits using people, as illustrated in this video by Fluke Corp, a clamp manufacturer.

What do you think of our weekly B2B marketing show, Laugh and Learn? We love reading comments and those who share on social networks, such as Twitter, Linkedin, Facebook, Tumblr, Delicious, etc.

Read my blog on Kindle

Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.

Surprise - powerful way to engage prospective buyers


B2B Lead Generation | Harnessing the Power of Surprise

In an earlier article, we discussed how doing the unexpected is a great way to engage the minds of prospective buyers in your B2B demand generation programs.  This is so important, we should look at other examples.

Let’s look at an illustration from the book Made to Stick.

The television commercial for the new Enclave minivan opens in a familiar way — sitting in front of a park.  A young boy with a football helmet climbs in, followed by his younger sisters.  Dad’s driving and Mom’s in the passenger seat.  It looks very comfortable — with cup-holders everywhere.  “Introducing the all-new Enclave” begins a woman’s voice-over.

Dad pulls away from the curb “It’s a minivan to the max.”  They begin cruising through quiet, tree-lined streets.  “With features like remote-controlled sliding doors, 150 cable channels, a sky-view roof, temperature controlled cup-holders, and a six point navigation system…it’s a minivan for families on the go.”

The minivan stops at an intersection and the camera zooms in on the face of the young boy — staring out the window at leafy trees.  The picture of serenity.  Dad pull into the intersection.

That’s when it happens.  A speeding car barrels into the intersection and slams into the side of the minivan.  There’s a terrible crash with smashing glass and buckling metal.

The screen fades to black.  A message appears.  “Didn’t see that coming?

The message fades and a new one appears:

No one ever does.

With the sound of a stuck horn blaring, a final message appears on the screen.  “Buckle up….always.

What’s going on here? It’s not an ad for a minivan. It’s a public service ad to get people to wear seat belts.

There is no Enclave minivan. The ad was created by The Ad Council, a government agency founded in 1942.

This technique, of doing the unexpected, is a powerful marketing concept and a key element in getting attention. It would serve you well in B2B marketing and lead nurturing.

How can you duplicate this?  How can you do something unexpected with your products and services?  Find a quiet place and think.

What do you think? We love comments and people who share.

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Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.

5 Lessons a BtoB Marketer can Learn from “Breaking Bad”


B2B Lead Generation | The Power of Great Story-telling

In honor of the season finale of the “best show on television” last evening, we share 5 marketing lessons from Breaking Bad. We hope you enjoy it. (And Walter White, congrats on finally taking out Gus. You won!)

Great B2B Marketing lessons can come from anywhere - including a remarkable TV series.

Have you heard of AMC’s critically acclaimed series “Breaking Bad?” If you’re a business to business marketer looking to implement lead generation programs to engage buyers to
Perhaps you’ve never seen “Breaking Bad.” If not, let’s get you up to speed. Here’s how they describe it: drive more sales leads, you ought to check it out. I consider it an Owners Manual for B2B marketing today.

Breaking Bad follows protagonist Walter White (Bryan Cranston), a chemistry teacher who lives in New Mexico with his wife (Anna Gunn) and teenage son (RJ Mitte) who has cerebral palsy. White is diagnosed with Stage III cancer and given a prognosis of two years left to live.

With a new sense of fearlessness based on his medical prognosis, and a desire to secure his family’s financial security, White chooses to enter a dangerous world of drugs and crime and ascends to power in this world. The series explores how a fatal diagnosis such as White’s releases a typical man from the daily concerns and constraints of normal society and follows his transformation from mild family man to a kingpin of the drug trade.

I believe the B2B Marketer can learn lots from a series like this that they can use in B2B lead generation.

Here are 5 key lessons all B to B marketers should embrace:

  1. Tell a great story
    The power of a great story. A mild family man who adores his wife and kids and teaches high school chemistry and works at a car wash becomes a kingpin of the drug trade. That’s riveting!

    In contrast, most B2B websites are deadly dull - products, services, about us and other boring content. That needs to change. Those businesses need to learn to tell stories.People love great stories.Where can you find great story-tellers? They’re out there. Visit 6 Ideas Content Marketers Can Take from Professional Journalists to learn more. B2B marketers need to learn how to tell stories about their people, products and services.You ought to hire a great story-teller. I look forward to seeing job listings for “Story-Tellers Wanted.”

  2. Use conflict and twists/turns to keep the audience guessing
    A mark of a great story is it keeps the audience guessing. It features conflict, like Walter White’s strained relationship with his wife and unbalanced business partner, Jesse Pinkman. It contains  complex characters, like the seedy, chain-smoking hooker with a heart of gold.

    Surprises keep us guessing, like the recent episode that featured an almost gun battle between Jesse and two ruthless gangsters. Just when it looks like it’s over, something shocking happens. Jesse’s walking up to the heavily armed thugs about to meet his Maker when Walter’s car comes from nowhere to mow down the gangsters.B to B marketers need to learn how to use twists and turns in their stories to keep prospective buyers engaged. Again, I want to see job listings for “Great story-teller.”

  3. Strong complex characters
    A good character has three dimensions. There’s a story around them. Check out a key character, the unbalanced and uncontrollable Jesse Pinkman. Jesse Pinkman Breaking BadThey are complex. How can B to B marketers create complex characters like Jesse?
  4. Give ‘em more to do
    New to the Show? Catch up here. Games and Trivia. Meet the Characters. Blog posts. Podcasts. and much, much more.

    That’s what B to B Marketers ought to do.Create landing pages filled with additional content.  Brainstorm all of the angles around your story, like the folks at “Breaking Bad” did and put all that content on your landing page.  Give your visitors a reason to stick around.

  5. Tease them with upcoming episodes
    After you watch an episode of “Breaking Bad,” you can’t wait to see the preview of next week’s show.  Ardath Albee of MarketingInteractions calls these “cliff hangers.” Brainstorm ideas to keep your audience engaged. As a B to B marketer, you want to hold your audience. As a B2B marketer to create cliff hangers, you need to create a season of stories not single episodes. Cliff hanger are the “glue” that ties the episodes together.

It’s clear that deadly boring websites and static, dull content is no longer good enough to get and hold attention in your lead generation programs. B to B marketers need to embrace great story-telling, like “Breaking Bad.” Specifically, they need to find creative story-tellers for their staff.

What do you think? Are you a fan of the show? How do you think B to B marketer should embrace story-telling? We love comments and Retweets.

For one example of great story-telling in B2B marketing, check out Suitemates by Kinaxis.

What do you think? We love comments and people who share.

Coming up tomorrow. A great guest post by Kenny Madden of SpiceWorks.

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Jeff Ogden (@fearlesscomp) is President of the B2B lead generation consultancy, Find New Customers. Find New Customers helps companies rapidly grow revenue by transforming how they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or by sending an email to sales at findnewcustomers.com.

“Find New Customers can certainly help your business dramatically improve the flow of sales-ready leads to salespeople.” Paul Dunay, Buzz Marketing for Technology.

Laugh and Learn with Find New Customers | Episode 47 - Lazy Website


In his weekly B2B marketing show, Jeff Ogden, President of the B2B lead generation company, Find New Customers (http://www.findnewcustomers.com) shares a key marketing take-away using wit and humor. In this episode, he explains how marketers can use people to personify product or company features or competitive advantages.

In addition, a recent study by Demandbase found websites were the #1 source of sales leads - so you cannot afford a lazy website.

Tune in every Friday at 11am ET for a new episode of Laugh and Learn.

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Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.