Doing what’s right - a full decade later


B2B demand generation | Making things right (fits with Core Values posted earlier today)

Some time ago, I shared a blog post about the most miserable experience of my life - working for a large business intelligence software for that did not care one bit for customer satisfaction. (The All-Time Worst Experience of My Career.)

In our classic “Worst to First” story, we finished dead last in a proof of concept yet won the deal.

But my employer at the time screwed up the account so badly by using a junior team that the man hired to oversee it (and who overruled IT to go with me) was fired.

I was ashamed and humiliated. The Vice President who put his faith in me - fired - because my employer prohibited me from helping him. (I lined up the top tech in the company to fly in to assist only to be told “It’s not your problem. Go sell something else.”)

Years passed. One, two, three - ten - I lost touch with this man. Recently, I tracked him down on Linkedin by searching for his name - he’s now working for The SAS Institute.

I connected to him on Linkedin and even wrote a recommendation for him. Once we were reconnected, I finally apologized profusely on behalf the idiots I worked for in 2001. He really appreciated it and thanked me for the support.

I cannot begin to tell you how much it meant to me to finally apologize to the man who was victimized by my employer.

What do you think? Have you ever tried to rectify a situation many years after it happened?

Read my blog on Kindle

Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.

Core values of Find New Customers


10 CommandmentsHere are the core beliefs of the B2B Lead Generation company Find New Customers:

After you read them, ask yourself “Are these the values of a business leader with whom I want to do business?

  • Always Be Helping
    This means to look for gift-giving opportunities all the time. The question on your lips “How can I help you?”
  • A Promise Made is a Promise Kept
    Did we set a call for 10am on Tuesday? Your phone will ring then. If not, I tell you before 10 that I’m running late.
  • Respond quickly, even if the answer is no
    I’m amazed at people who read message after message and never respond. Chris Brogan and I see eye to eye on this - he posted Say No Faster. Respond quickly, even if the answer is no.
  • Do what’s right - all the time
    I’ve made my share of mistakes (More than my share actually), but I’m committed to doing what is right - all the time. That means tell the truth and be up front in all your dealings. One perk of telling the truth - no need to remember what you said.

What do you think? Do you agree with these values? Is this the kind of company you’d like to do business with?

By the way, here is the last 12 months traffic on this blog:

October 2010 is just after A p l i c o r turned it off and we re-started from scratch. The far right bar is September 2011 - and it isn’t even finished yet. Each one of the horizontal lines is 1,000 unique viewers, so Sept is our first 5,000+ viewer month ever!

Thank you, dear fans!

Fearless Competitor 12 months

Check out our Lead Nurturing and Scoring service.

Read my blog on Kindle

Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.

12 Marketing-Takeways from the B2B Marketing Manifesto


B2B Demand Generation | 12 Marketing Take-Aways

One of our favorite content marketing firms is Velocity Partners in London, creators of a 42 page “rant” called the B2B Marketing Manifesto.

Doug Kessler, an American living over there, recently participated in a webinar with Bob Apollo, Inflexion-Point Strategy Partners and John Sweeney of DemandGen in which he shared lessons learned from marketing that content.

I’d like to share Doug’s lessons with our fans.

First Doug and his team combined great content with marketing automation (Marketo). Having both is critical, because the great content is bait and marketing automation becomes the way of measuring and monitoring what’s happening.

Now that the project is finished, Doug was able to share 12 key marketing-takeaways:

  1. Target just one persona
    Don’t try to be all things to all people. Be very specific.
  2. Give influencers a preview
    Reach out to thought leaders with an earlier release of the content. Get their input and support. (They support, advise and promote it.) Doug said this was critical. He also said it is the step most businesses miss.
  3. Create spin-offs
    The B2B Marketing Manifesto became a Playbook, blog posts, etc. Take one piece of content and re-imagine it. Include “shameless plugs” and share on Docstoc, Scribd, Slideshare, YouTube, Linkedin, and Blogs.
  4. Guest blog
    Writing articles for other blogs generates tons of good things, like traffic, backlinks Googlejuice. (This is why Find New Customers also writes for SandHill.com, PostclickMarketingBlog, CustomerCollective, blogs for Marketo, Eloqua, Hubspot, etc.)
  5. Test, test, test
    Should you have a form or not? Should you use Auto Direct Messages in Twitter? Should emails be text or HTML? Don’t guess! Do an A/B test.
  6. Set up analytics first
    Think it through before you start. Create trackable tagged URL’s. Think of what you will want to track so you can include it in Google Analytics.
  7. Include the search keyphrase in the title
    They could have called it the Content Marketing Manifesto, but one of the keyphrases they wanted to use was “B2B Marketing,” so it became the B2B Marketing Manifesto.
  8. Set targets before you begin
    Document all the things you want to measure before you begin.  #downloads, conversion rates, inbound links created, all the way to prospect meetings set. If you don’t have firm goal, just make an educated guess.
  9. Add a survey question to your form
    By adding “The hardest part of B2B Marketing is….” they were shocked at the number of people who answered it.
  10. Get personal
    They make a point of responding personally to every comment and contact. They found that people appreciated the personal touch and responded in kind.
  11. Capture and share learnings
    As you move through the process, you will learn a lot. Write things down and discuss them. Writing them down is very important.
  12. Put in your whole head and heart
    It works best if you are truly committed and believe in what you are doing. Velocity believed in their content. You should too.

What do you think? We love your comments and appreciate it when you share our content on social networks.
Read my blog on Kindle

Jeff Ogden (@fearlesscomp) is the President of the B2B lead generation consultancy Find New Customers. Find New Customers helps companies dramatically improve revenue results by transforming the way they attract, engage and win new customers. Contact Find New Customers by calling (516) 495-9350 or sending an email to sales at findnewcustomers.com.

“If more companies listened to (Find New Customers) a lot more would be sold.” Dan McDade, Pointclear.