The sad, sorry state of phone systems today


I know business is bad, but my God, someone please answer the damned phone!

I’m on the phones all day, and I’m appalled by what I encounter.  As a good friend says, it’s “amateur hour.”

Called a company called WHISystems.  No execs listed on website, so I sent an email to [email protected].  No reply after 8 hours.

I’ve lost count of how many companies I’ve called where I know the name of the CEO.  Put his name in the search function and “Sorry.  No such user.” Oh really?  He’s just the boss.

Another egregious example happens when I’m trying to do research.  I just want to talk to a living, breathing person.  But I invariably go to voice mail and almost never get a call back.  (Even though I’m an expert in crafting voicemails.)  In addition, I’ve found phone systems that just dump you into a general mailbox.

It’s clear to me that the state of phone systems in American business is worse now than it has ever been.  I know everyone is short-staffed, but they could respond quickly if they really wanted to.  I believe most business leaders are just blindly cutting cost without thinking of the impact on customer service.

So what SHOULD a company do?

The solution is so simple. Just do some role plays.

  • A prospect
  • A job seeker
  • A prospective partner
  • A friend or relative

Just have people play those roles and try to reach the right person.  I bet you’ll be shocked at the results.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” He’s also the author of two highly acclaimed white papers, How to Find New Customers and Definitive Guide to Making Quota, as well the ebook, Prospect Driven Marketing. Find New Customers helps business develop and implement programs to improve the way they find and acquire new customers using best practices in lead generation.

The Demand Generation Training Plan


Here’s what we will cover:

Building the Foundation:

  • Ideal customer profiles
  • Value Propositions
  • Buyer Personas
  • Trigger Events
  • Universal Lead Definition
  • Think Like a Publisher
  • Your website and landing pages
  • Inbound marketing and social networks

Making it Work

  • Problem to Solution Story-Telling
  • Catch Factors
  • Lead Nurturing
  • Lead Scoring
  • Handoff to sales
  • Pull backs

Making it stick

  • Regular meetings with sales
  • Metrics and measures
  • Where to get more information

Learn Demand Generation in 30 days


We have an exciting series of blog posts/emails starting next Monday.  It a free training course on demand generation.  But you need to sign up below.

The biggest problem I see in B2B sellers is a lack of understanding on demand generation and how to implement a program.  To help these top executives identify what is needed in their businesses, they need clear and simple ideas.

We’ll walk you through a best practices demand generation program for your business — in the proper order — in just 30 days.

Opt in to the 30 Day Training here.

Every weekday we’ll explain one step of demand generation in each blog article or video.  This content will walk you step by step through the process.

We’re going to use a clear and concise series of steps in 3 Phases:

  1. Build the foundation
  2. Make it work
  3. Ensure it sticks

It’s going to take about a month to complete.  But if you follow along and do what we recommend in the order we recommend, your business will grow and prosper.

Opt in to the 30 Day Training here.

Coming tomorrow: The details on what’s coming.

And during this series I welcome your ideas and comments, as well thoughts and ideas from the many other demand generation experts out there, including Ardath Albee, Brian Carroll, Paul Dunay, and Jim Burns.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” He’s also the author of two highly acclaimed white papers, How to Find New Customers and Definitive Guide to Making Quota, as well the ebook, Prospect Driven Marketing. Find New Customers helps business develop and implement programs to improve the way they find and acquire new customers using best practices in lead generation.

Content Marketing: the new Marketing paradigm


Find New Customers hosted a great webinar yesterday featuring Joe Pulizzi of Junta42 and co-author of Get Content, Get Customers.

It was a great session and we had huge turnout.

Content Marketing is the new imperative for business.  Why is content marketing important?  Look at these facts:

  • 9 out of 10 buyers say they find the seller.
  • 95% of buyers also say they look for content (white papers, eBooks, videos, webinars, etc.) during the buying process.

What do buyers respond to?  Mainly content mapped to their buying journey.

Industry, role, stage of buying process, product type — all are but of few of the ways you can map your content.  And as Joe told the audience, good is not good enough.  Your content has to be great.

“To attract and retain customers:

Deliver valuable, relevant, and compelling content to your prospective buyers on a consistent basis. “

This means if buyers get a blog article every Tuesday at 10:00am ET, don’t disappoint them.  Keep to your calendar.  (Fearless Competitor publishes every weekday at 9am ET USA.  We keep to that calendar.)

It’s also essential that businesses start embracing a publishing mindset.  Be on the hunt for great content all the time.  Create a calendar for publishing and keep to it.  And develop buyer personas.  The better you know prospective buyers, the better you can create content that engages them.

If you would like to get access to the recorded Flash version of this webinar, being produced by the content marketing experts at Avitage, please send a request via email to jogden at findnewcustomers.net.  You can also download the free white paper, Attracting and Retaining Customers with Content.

And we’d love to hear your thoughts on content marketing as well.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” He’s also the author of two highly acclaimed white papers, How to Find New Customers and Definitive Guide to Making Quota, as well the ebook, Prospect Driven Marketing.

Find New Customers helps business develop and implement programs to improve the way they find and acquire new customers using best practices in lead generation.

Using Catch Factors to create remarkable content


If you’ve visited the home page of Find New Customers, you know the crisis of content facing marketers today. They need remarkable content — but 97% of the content out there is far less than remarkable.

Ardath Albee of Marketing Interactions recently teamed up with the content experts at AvitageArdath Albee to present Catch Factors. It was an excellent presentation and shared invaluable information on how marketers can create remarkable content.

Catch Factors are the key elements in crafting marketing content that engages buyers. She made the point that these are subconscious reactions that happen almost instantly. These factors command attention, increase mind share and accelerate buying behaviors.

Ardath shared five factors:

  1. Urgency
  2. Impact
  3. Effort
  4. Reputation
  5. Intent

Let’s look at each of these. This is but a brief summary of what Ardath shared. Please go to her original presentation (highlighted below) to listen to her entire presentation.

Urgency — What’s top of mind for them? It may be about their competitors or deadlines.

Impact — What’s in it for them? What do they get from you?

Effort — Is it simple? Is it what we expected?

Reputation — What do they think of you? Made up of lots of things. (Google yourself.)

Intent — What they think you want from them. Be consistent. Line up their expectations with delivery.

If you would like to learn more about Catch Factors, please visit the Avitage Content Marketing website and Ardath Albee at MarketingInteractions.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” He’s also the author of two highly acclaimed white papers, How to Find New Customers and Definitive Guide to Making Quota, as well the ebook, Prospect Driven Marketing. Find New Customers helps business develop and implement programs to improve the way they find and acquire new customers using best practices in lead generation.

Signup forms must DIE!


I’m mad as hell and I’m not going to take it anymore! (Apologies to the movie “Network”) but I’m fed up with these long and convoluted signup forms on websites.

There’s a better way.  A kinder and gentler way.  It’s called progressive profiling and I explain it in this video.  If you want to grow your marketing database, learn about Progressive Profiling.

Just click on the words, Progressive Profiling, below.

We also have the full video at Find New Customers

Progressive Profiling from Jeff Ogden on Vimeo.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” He’s also the author of two highly acclaimed white papers, How to Find New Customers and Definitive Guide to Making Quota, as well the ebook, Prospect Driven Marketing. Find New Customers helps business develop and implement programs to improve the way they find and acquire new customers using best practices in lead generation.

In addition, Jeff’s hosting a great free webinar on content marketing with Joe Pullizi (Junta42 and co-author of Get Content, Get Customers on March 11th at noon ET.  Register athttps://www1.gotomeeting.com/register/536492297.

The Power of Great Story-Telling


My current passion is story-telling, and it would have served me well in a recent experience.

I was hired to head sales and marketing for a UK based Search Marketing firm. I had to lead the staff in the UK as well as build a US operation where none existed.

It seemed clear what needed to be done. Crank up marketing and lead generation. Seed a few accounts to get a user base. But none of that happened. Laptop, phone — and they expected results.

The writing on the wall was clear. Change the path or face failure.

I did it wrong. The right way would be to tell them the story of a company that tried to expand to the US, ran into problems, adapted and succeeded. This was so they could learn what needed to be done on their own. But instead, I simply told them what they needed to do. It was not well received. I was let go.

Learning to tell stories is a powerful approach is business and in life. Check out books by Annette Simmons like The Story Factor and Doug Litman for more.

What do you think? We love comments and people who share.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” Check out the online show every Friday at 11am ET, “Laugh and Learn with the Fearless Competitor.” Find New Customers is one of few lead generation companies in New York.

Find New Customers helps companies like yours (with 50 to 5,000 employees and complex products) implement lead generation programs to improve the way you find and acquire high quality sales leads using best practices in online lead generation. Quality leads matter. In fact, a recent study found that sales teams with fewer, high quality sales leads closed more than sales teams with more leads of dubious quality.

If you wish to do sales lead generation online, contact the B2B lead generation experts at Find New Customers using the form below.






How politics killed a great job - part two


In the last episode on Friday, we shared early success, how we made it up as we went along and the big win and success at GE Capital Corporate.  Here’s the rest of the story.

Deals kept going.  GE Supply, GE Card Services, and so forth.  But I had a few problems.  The product was buggy, support was weak and my compensation plan was still a Regional Sales Manager.  So everything sold outside my turf went to other reps mainly, though I did get a piece.  The crux of the problem was there was no large account sales programs.

Then one day a fateful thing happened.  The company hired a VP of National Accounts, Craig T.  So I went to Craig and asked him if I could work for him and get a new national compensation plan.  He said “Of course, Jeff.  Welcome on board.” and he shook my hand.

Upon returning to my office, my phone rang.  It was our Chief Marketing Officer, Dave K.  Dave said “Jeff, what the Hell did you do to Jon T. ” (Top Sales exec)”  Confused and caught off guard, I said “Dave, what do you mean?  I never even spoke with him.”

Then it hit me. Craig was Jon’s rival. Going to Craig meant I was disloyal in Jon’s eyes.

From that point forward, things started going sour.  First, the company shipped a very buggy software release, so GE stopped purchases.  My pipeline dried up and for the first time, I missed a monthly quota. (I had been over 250% of quota.)

Then the company announced its Club trip for that year — Cancun.  I was told I won the trip.  My wife was thrilled.

A few days before the trip to Cancun, the VP of the East Region, Marc S., called me in.  He said “Jeff, I hate to tell you this, but we’re letting you go.  Ironically the only reason this did not happen sooner, is at 250% of quota, you were untouchable.”  Then it dawned on me.  A buggy release.  No purchases.  Missing quota.  All made me vulnerable to a vindictive sales exec.

On one hand, I was very upset.  On the other, I was glad to leave, as the company was, as I say, in the “purchase order extraction business.”  The VP, Sales, Jon T. was a political hack, stabbing people in the back.  The CMO left and told me “It was crazy when you were here and even crazier after you left.”

They then totaled up the results. Global revenue from GE skyrocketed from $2.1 million to $6.8 million in just 12 months. We had been wildly successful.

To replace me, the company reached out to their #1 competitor for the salesrep who handled GE.  He lasted six months before they dismissed him.

A couple of things were fascinating.  One, I was a new salesrep who never handled GE and I put up big numbers.  (And we could have done a lot more.)  The so-called experienced specialists all failed.  Companies make this mistake every day — choosing the obvious choice rather than the best choice.

Epilogue: Every manager from those days is gone.  100%.  Amazing.

Hope you enjoyed the story.  I’ve never told it completely before.

What did you think of this story?

What do you think? We love comments and people who share.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” Check out the online show every Friday at 11am ET, “Laugh and Learn with the Fearless Competitor.” Find New Customers is one of few lead generation companies in New York.

Find New Customers helps companies like yours (with 50 to 5,000 employees and complex products) implement lead generation programs to improve the way you find and acquire high quality sales leads using best practices in online lead generation. Quality leads matter. In fact, a recent study found that sales teams with fewer, high quality sales leads closed more than sales teams with more leads of dubious quality.

If you wish to do sales lead generation online, contact the B2B lead generation experts at Find New Customers using the form below.






How politics killed a great job - part one


(Stay tuned for Part Two on Monday.)

This time I’d like to relate a story that took place back in the early 90′s at a large French business intelligence software firm that’s now part of IBM — and how success got me fired.

My current passion is story-telling, so sit back and I’ll tell you a story.

I won a sales job with this firm and was given a list of 25 accounts or so. Working very hard, I got a bunch of prospects and won them all.  At the next sales kickoff meeting, I was shocked when they announced my name as Top Rookie.

One of the names on my list was a GE division.  I noticed that we were not doing a very good job on GE.  Very tactical and vendor centric approach by this lady named Judy C.  I decided to take a chance and ask if I could handle GE.  They didn’t exactly say yes, but they didn’t say no either.  If I was to get this opportunity, I’d have to use a lot of political license.

My idea was to use a very customer-centric approach.  GE would be my employer, not the software company I worked for.  Also, I needed reps all over the world empowered to sell GE. Though I had all of these ideas, my compensation plan still said “Regional Sales Manager.”  But I got business cards that said “Global Account Manager for GE.”  But there was no global accounts program, so I was making it up as I went along.

(In fact, the VP of the East and the VP of the US met with Mark M., head of purchasing and a notorious bad-ass.  When these men shared their business cards, Mark threw both back at them, stammering “GE is a GLOBAL company.  You can’t help us!”)

Another of my brainstorms was that in order for others to sell GE, I had to make it easier to sell than any of their other accounts.  So Rory in Australia and Barbara in Italy needed help selling GE in order to focus on them.

The first thing I did was go to Amazon.com and buy books on GE.  I read and read till I really understood the company.  Then I started looking at our products through the eyes of GE.

Case in point, we sold business intelligence while GE was buying Digital Cockpits.  This had to change.

My big break came when GE Capital decided to buy a digital cockpit.  They gave us a mock-up of what the cockpit should look like.  My presales person, John C. found a programmer down in Atlanta who in a matter of days, mocked up their vision.

Everyone wanted this deal.  Oracle. SAS, SPSS, Cognos, etc.  But I had the mock-up and, more importantly, the deep knowledge of GE.  We won.

I didn’t stop there.  I called the GE product leader, Egidio L., and shared my belief that it was up to him and me to make this work.  A lot of programming was needed and they took six of our programmers and six GE programmers from India.  So Egidio and I set a weekly conference call every Thursday at 2:00pm.  We got right to the chase and fixed problems immediately.

I was blessed to have a superb project leader, Chirag Shah (he now works for Microstrategy.) Chirag was sharp and dependable.

The project was a huge success — GE had planned to roll it out to 14 — instead they deployed it globally to 144.  Even more interesting, my fame across GE grew substantially.

Next big project was a Six Sigma Quality Management System at GE Appliance in Louisville, KY - coordinated by GE Fanuc.  We had no such product in our price book.  But we had a new analytics product that seemed to do a lot of what they want.

I contacted the product development team and they agreed.  But how could we make the product fit their needs?  I finally decided I’d need GE to sell the idea and contacted GE Fanuc.  I explained that I needed their help.  We flew to San Jose and met the product team. GE presented to us.  The deal was done and in a few months, the client was delighted.  My fame grew even more.

(On Monday, how a great job turned sour due to politics)

What do you think? We love comments and people who share.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” Check out the online show every Friday at 11am ET, “Laugh and Learn with the Fearless Competitor.” Find New Customers is one of few lead generation companies in New York.

Find New Customers helps companies like yours (with 50 to 5,000 employees and complex products) implement lead generation programs to improve the way you find and acquire high quality sales leads using best practices in online lead generation. Quality leads matter. In fact, a recent study found that sales teams with fewer, high quality sales leads closed more than sales teams with more leads of dubious quality.

If you wish to do sales lead generation online, contact the B2B lead generation experts at Find New Customers using the form below.






Content Marketing - event you won’t want to miss


In the recent Online Marketing Summit in San Diego, Joe Pulizzi (Junta42 and co-author of Get Content, Get Customers) was presenting to a group of about 300 people.  Joe asked the audience to raise their hands if they were doing content marketing for their lead generation programs today.  Out of the 300, only 4 hands went up.

I estimated it was about 1.5%.  This is a particularly shocking statistics, because OMS attendees tend to be savvy marketers.  But even savvy marketer aren’t getting content marketing, so their sales lead generation programs are not working.

Joe Pulizzi

When I posted a Tweet about this, I got an answer from Joe (He’s @juntajoe on Twitter, in case you wish to follow him.  I’m @fearlesscomp if you wish to follow me)

It’s more like 2% have “documented” content strategies. Most are doing content marketing, it’s just all over the place.”

Why should you care about content marketing and what Joe has to say?  Are you responsible for fiscal results?  Do you care about revenue?  If so, this matters.

A recent study by Genius and DemandGen Report found that over 9 out 10 B2B buyers consume content (white papers, eBooks, case studies, etc.) during their buying process.  Buyers found the best content was personalized to them — their title, their industry, their buying stage, their concerns, etc.

The ramifications for you are simple and profound.  If you don’t have great content, you are in danger of losing out 90% of your prospective business. In touch economic times, who can afford that?

How do I go about developing a content strategy?”  I feel certain that’s the question you’re asking right now.

The first thing I suggest is that you learn about content marketing.  A great free event is happening at noon ET on March 11, 2010.  Joe Pulizzi is doing a webinar with Find New Customers to share ideas, teach and answer questions.  You want to sign up — even if you cannot attend live, because you’ll be able to watch on demand.

In order to sign up for the webinar, click on Content Marketing with Joe Pulizzi.

What are you doing in content marketing? This blog is about you and your concerns, so we always welcome comments and respond to every one.

What do you think? We love comments and people who share.

Jeff Ogden is President of Find New CustomersLead Generation Made Simple” Check out the online show every Friday at 11am ET, “Laugh and Learn with the Fearless Competitor.” Find New Customers is one of few lead generation companies in New York.

Find New Customers helps companies like yours (with 50 to 5,000 employees and complex products) implement lead generation programs to improve the way you find and acquire high quality sales leads using best practices in online lead generation. Quality leads matter. In fact, a recent study found that sales teams with fewer, high quality sales leads closed more than sales teams with more leads of dubious quality.

If you wish to do sales lead generation online, contact the B2B lead generation experts at Find New Customers using the form below.